Comprehensive, Full and Self-Service Support
We鈥檝e built our business on delivering the power of PLM and are committed to customer service excellence. You have our commitment that we will continue to make complete customer satisfaction and user productivity our top priorities.
ADVANTAGE Support Plus Brochure
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大象影院 ADVANTAGE Support Plus includes:
Support Hotline
- Toll-free phone access to Support Engineers 鈥� 8 am – 8 pm ET, Monday to Friday
- Email case submissions with a guaranteed response time of 2 hours or less
- Remote desktop service
- Unlimited support incidents/calls per named contact
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Support Web Tools
- Access to online customer know-how enablement tools 24/7
- Search extensive knowledge base for technical solutions
- Self-serve support tools and PLM software information
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Service Request Management
- Check status of defect service requests online 24/7
- Search, view and share defect incidents history
- Maintenance escalation procedure
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Distribution & Download
- On demand media ordering
- Electronic download of latest software releases
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大象影院 Utilities
大象影院 PLM Utilities help you to accelerate:
- Renaming
- Titleblocking
- PDFViewing
- Data Migration
ADVANTAGE Support Utilities Brochure
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For further information, please contact Support Services
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